tbaji Support: Official channel for media and communications

tbaji Support Team quickly handles media inquiries, press notes, and account help; usually for questions coming from Dhaka, the first response arrives within 15 minutes

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Direct contact with tbaji media support

A single clear channel carries everything, press, reports, and brand facts, all in one place

Press Email

News story, interview, and verified information; write for average response time 15 minutes; if workload is high, 1 business day

Address: [email protected]

Phone Line

Only for urgent media questions; please use during Dhaka time from 10am to 8pm, 7 days a week

Time: 10:0020:00

Fast response policy

Short questions get fast answers; write topic in 3 lines and team sends to the right person

Goal: First answer within 15 minutes

Media resources and brand files

There are 3 ready files for writing reports, taking photos, and keeping names correct

Press Kit

In one package, brand identity, key information, and usage rules are included; new reporters can start quickly from here

Brand Asset

Logo, screenshots, and header images are provided; all files arranged in 16:9 and 1:1

Executive Bio

Leadership, work area, and the timeline running since 2022 are here; get the exact information, not copy-paste

General tbaji Help if needed

Media not required, but we can speak with one question, one answer; support runs this way

Help Center

Open Help Center

Community Message

General questions about bKash, Nagad, Rocket can be sent, but personal data must be verified first

Note: Questions come mainly from Dhaka, Chattogram, and Sylhet

How does response-time work

1. Question trimming

Message comes; topic is separated first; press, app, and account support go to separate queues

2. To the right team

The same question does not loop; media and tech teams take separate responsibilities

3. Result notification

If solved, a brief update goes; if needed, one follow-up is kept

Three common questions about media

Can I use quotes?

Yes, but compare with the sent information—the name, date, and position; check it once.

How long to get images?

Prepared asset, if needed, usually available within 15 minutes; new custom requests may need more time

Can questions about tbaji Login be sent?

You can send login, support, and help center questions together

Get tbaji App now

In the final step, download APK; support, contact, and help-center are in the same place

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